Wit Reach Logo

Refund Policy

Last updated: March 14, 2026

This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on the Wit Reach platform.

By purchasing any product, plan, or service from Wit Reach, you agree to this Refund Policy.

1. Eligibility for Refund

Wit Reach offers a 30-day refund window from the date of purchase, subject to the conditions mentioned in this policy.

Refund requests may be approved only if the user has not consumed or accessed restricted digital resources beyond the allowed limits.

Wit Reach reserves the right to evaluate refund requests case-by-case.

2. Refund Request Process

Users can request a refund through the following methods:

Email Support
support@witreach.zohodesk.com

Support Portal (Login Required)
https://witreach.com/help-support

The refund request must include:

  • Registered email address

  • Order or transaction details

  • Reason for refund request

Incomplete requests may delay the refund review process.

3. Refund Processing Time

If a refund request is approved, the refund will be processed within 5–7 business days.

All refunds are processed only to the original payment method used during the transaction.

Examples:

  • If payment was made using a credit card, the refund will be processed back to the same credit card.

  • If payment was made using UPI, debit card, or any Razorpay-supported method, the refund will be processed back to the same source account.

Refunds are processed exclusively through the Razorpay payment gateway.

If the original payment source is no longer active, invalid, expired, or unable to accept refunds, Wit Reach will not be able to process the refund through any alternative method, including bank transfer or wallet credit.

4. Course Refund Conditions

Refunds for course enrollments will only be applicable if:

  • Less than 10% of the total course video content has been watched

If more than 10% of course videos have been viewed, the purchase becomes non-refundable.

Approved refunds under this condition will be full refunds only. Partial refunds are not offered.

However, refund decisions may still be evaluated case-by-case at the discretion of Wit Reach.

5. Technical Issue Refunds

If a user is unable to access a purchased service due to a technical issue caused by the platform, the user must report the issue through support channels.

If the issue cannot be resolved within 15 days, the user may be eligible for a refund after internal verification.

6. Plan Upgrade Adjustments

If a user upgrades their plan, the previously purchased plan value may be adjusted toward the upgraded plan price where applicable.

Plan upgrades are treated as price adjustments rather than refundable transactions.

7. Merchandise Policy

Some plans may include merchandise such as T-shirts, depending on availability.

Merchandise purchases or bundled merchandise are not eligible for refunds.

If merchandise is:

  • Damaged

  • Defective

  • Incorrect

Wit Reach may provide a replacement only, subject to verification.

8. Duplicate Payments

If a user accidentally completes the same payment more than once for the same service, the duplicate payment may be eligible for a full refund after verification.

9. Non-Refundable Situations

Refunds will not be applicable in the following situations:

  • More than 10% of course videos have been watched

  • A Skill Assessment Certificate has been issued, even if it has not been downloaded

  • Any eBook or downloadable material has been accessed

  • Course resources have been downloaded

  • Resume Builder exports have been generated

  • Notes exports or downloads have been used

  • GitHub collaboration access has been granted

  • WR productivity tools have been used

  • Digital materials or resources have been accessed

Once digital content is consumed or downloaded, the purchase becomes non-refundable.

10. Policy Violation or Account Suspension

Refunds will not be issued if a user's account has been:

  • Suspended

  • Restricted

  • Terminated

due to violation of platform rules, misuse of services, or fraudulent activity.

11. Payment Gateway Processing

All payments and refunds are handled through Razorpay.

Wit Reach does not store card or banking information directly.

Refund timelines may also depend on the processing time of the user's bank or payment provider.

12. Changes to Refund Policy

Wit Reach reserves the right to update or modify this Refund Policy at any time without prior notice.

The updated policy will be published on the platform, and continued use of the platform implies acceptance of the revised policy.

13. Contact for Refund Requests

For refund-related queries or requests:

Email: support@witreach.zohodesk.com
Support Portal: https://witreach.com/help-support
(Login required)